There’s a consistent pattern in how the largest quoted US automotive retailers operate. Different brands. Different geographies. Different management teams.

A McKinsey report caught my eye this week. The headline was simple: AI is everywhere, but the “agentic organisation” isn’t - yet.

Last year, I wrote From Friction to Flow - the point at which Carcare had moved beyond early product-market fit into real momentum.

March delivered a record moment for the UK car market — the strongest March since 2019 and a post-COVID high.

This week, across several conversations, industry sessions, and the latest Ignite & Scale episodes, one theme kept coming through: Retention is becoming the next real profit battleground in automotive retail.

This week, a report caught my attention. Not because it was loud or trying to make a point - but because it quietly confirmed something that’s been building for a while.