This week Mike talks to Jason Cranswick, the founder of Cranswick Consulting, a boutique advisory firm specialising in digital transformation, customer experience and operational performance across the automotive sector.
For much of the last decade, businesses operated in an environment where capital was cheap, inflation was dormant and operational imperfections could often be hidden by liquidity, momentum and rising valuations. That world is gone.
There’s a consistent pattern in how the largest quoted US automotive retailers operate. Different brands. Different geographies. Different management teams.